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Residents urge fixes after Lowell water-billing errors and raise wastewater capacity concerns
Summary
Public commenters told the council that online payment failures led to improper cutoffs and highlighted wastewater system issues including infiltration and unaccounted-for water, pressing the city for data and alternatives to proposed outsourcing of plant revenue.
Several residents used the council’s public-comment period to press Lowell officials to fix online billing problems and to question long-term plans for the city’s wastewater system.
Richard Lynch, who identified himself as a Lowell resident, told the council he had reviewed wastewater and billing reports and said the city’s treatment plant can process about 600,000 gallons a day but currently handles roughly 190,000–200,000 gallons (about 32–36% of capacity). "One of the main reasons for the spikes in our intakes is due to what is…
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