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Committee holds $403,500 transfer from MATA BRT to fund 311 CRM upgrade pending vendor demo and procurement details
Summary
The Economic Development, Tourism and Technology committee held a proposed $403,500 transfer from a MATA BRT project to pay for a new 311 CRM system, requesting a vendor demonstration and full procurement details before voting.
At 10 a.m. the Economic Development, Tourism and Technology committee considered a budget‑neutral transfer of $403,500 from the MATA Project Innovation Corridor (BRT) to a 311 CRM upgrade. Karen Goss, special assistant to the mayor, presented the item and said the transfer would allow the city to procure and begin implementation of a new customer relationship management solution for the 311 call center.
"These funds will allow us to…
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