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Port Jervis urges residents to use online payments after postal-delivery delays leave bills undelivered
Summary
Council and finance staff reported postal-service problems that delayed tax and water bills; the city posted due-date schedules online, encouraged residents to sign up for the online payment portal, and said it had contacted a U.S. representative's office to seek help resolving delivery issues.
City finance staff told the Common Council on April 13 that the city has received returned tax and water bills caused by postal-delivery problems and has posted a schedule of due dates on the city's website. Finance recommended residents use the online payment portal to avoid delayed mail and offered to email instructions or walk residents through account setup.
The mayor told the council the city had received a stack of returned bills and tax documents at City Hall and that efforts to meet with the postmaster had not succeeded so far. "We feel your pain on this and... we're trying," the mayor said, adding that the office of the city's U.S. representative (identified in the transcript as "Congressman Brian") had agreed to help and would meet with the city the following morning.
Finance staff listed the total bills presented for payment at the meeting and described the online portal steps. The council emphasized outreach to affected residents and the availability of waivers and online options while the city works with the postal service and federal representative's office to resolve delivery problems.
What residents should know: check the city website for posted due dates, consider enrolling in the online payment portal to avoid reliance on postal delivery, and contact the clerk's office for assistance if a bill was not received.
