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Gilbert hears progress update on third‑party water meter audit; final report due April 7
Summary
Consultants from Kimley Horn told the council the ongoing water meter audit covering 92,000 accounts has found no system‑wide failures so far; the team removed a representative sample of meters for off‑site calibration testing and will deliver final recommendations on April 7.
Paige Helfenstein, Kimley Horn’s public‑engagement lead, told the Town Council the firm was hired to audit Gilbert’s water ‘meter‑to‑cash’ process and to help restore public confidence in billing accuracy. “Every customer deserves to have their water usage accurately recorded, transmitted, and billed with full transparency and trust in the process,” Helfenstein said.
Tyler Kaye, Kimley Horn project manager, said the data audit covers all 92,000 accounts while the physical testing used statistically…
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