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Roselle board gives staff consensus to proceed with InvoiceCloud payment portal
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Summary
After a product demo and financial overview, trustees gave staff direction to proceed with implementing InvoiceCloud (NvoiceCloud) for utility and permitting payments; staff and the vendor will return with implementation details and a letter of intent/contract.
Vendor Matt Straw of InvoiceCloud demonstrated the NvoiceCloud payment platform and trustees gave staff consensus to move forward with implementation pending formal contract review.
Straw described features such as guest checkout, eCheck (flat $1.50 fee), Apple/Google Pay, PayPal, and administrative reporting. On the pricing overview he noted the vendor was "planning on waiving our implementation fees" and proposed a card processing blend expected to average about 2.18% (down slightly from the village's current effective rate of 2.26%), and highlighted potential savings from higher eCheck and paperless adoption. Straw said InvoiceCloud would transfer existing eBill and autopay enrollments and that the utility billing portion typically takes about 90 days to implement, with cloud permitting available in 30–40 days.
Trustees asked about partial payments, migration of existing eBill customers, and the effect on merchant costs; staff confirmed partial payments are allowed and that the vendor expected to move existing paperless customers. Several trustees supported moving forward. The mayor said the board had consensus to proceed with the proposal as provided and encouraged staff to evaluate consolidating other municipal payment streams through the platform. Staff will return with contract documents and implementation timelines for formal approval.
