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City outlines 90‑day permit reforms and early metrics as permitting workload rises
Summary
Community Development presented consolidated portal fixes, single point‑of‑contact permit techs, a 64‑type permit matrix, and early permit‑processing metrics showing improved throughput; staff plans contractor focus groups and a June update.
City planning and permit staff delivered a 90‑day progress report on permitting reforms prompted by storm recovery, emphasizing customer‑service standards, portal fixes and a program of documentation to standardize permit types and review workflows.
"Now when a permit application comes in, that permit application is assigned to a permit tech and that permit tech takes it from start to finish," Community…
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