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Task force hears hiring advice for Urbana community responders, including role for lived experience
Summary
Program managers urged Urbana to prioritize interpersonal skills, scenario‑based screening, local resource knowledge and tiered training; they said job descriptions can include people with past convictions but civil‑service rules or background checks can block hiring.
Urbana’s task force on alternative response heard detailed hiring advice from two community responder program managers who said the most important traits are practical people skills, de‑escalation ability and knowledge of local service networks.
Anne Larson, a program manager now at the NYU Policing Project who helped start Olympia’s crisis response unit, told the task force that building realistic scenarios and using them to shape job descriptions and interviews helped Olympia identify candidates who could handle on‑street unpredictability. "We wanted someone that was patient, knew what was open, where we could take people, where people had been trespassed from, how to be…
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