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Cherokee County DSS asks board to back negotiations for improved NEMT services
Summary
DSS Director Amanda McGee described limited NEMT availability (Mon/Wed/Fri after 10 a.m.; return by 2 p.m.) and an outdated referral system causing client and staff frustration; the board supported negotiating better booking/tracking technology and expanded hours or switching vendors.
Amanda T. McGee informed board members that the county's non-emergency medical transportation (NEMT) contract is limited in days and hours, serving clients only Monday, Wednesday and Friday after 10:00 a.m. with a required return to the van by 2:00 p.m. She said the referral and trip-booking process is antiquated and inefficient, causing client drop-offs, staff frustration and wasted staff time.
McGee asked the board to support negotiations with the county for a more modern trip booking and tracking system and for expanded hours to accommodate out-of-town appointments. She also recommended identifying a new vendor if negotiations do not yield improved communications and capacity to serve clients effectively.
Board members agreed the issues are important and need resolution; the board expressed support for negotiating improved systems and expanded hours. McGee said DSS will pursue discussions with county leadership and, if necessary, seek an alternate vendor to meet client needs.
