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APO unveils voluntary mediation option for low-level complaints; confidentiality and eligibility draw questions
Summary
Austin Police Oversight presented a voluntary mediation program to the Community Police Review Commission that would offer confidential, virtual mediations for low‑level complaints under a two‑year MOU with the Dispute Resolution Center; commissioners pressed staff on eligibility, recording, and how outcomes will be tracked.
Austin Police Oversight on April 17 told the Community Police Review Commission it has launched a voluntary mediation program to offer community members and officers a confidential alternative to formal investigations for certain low‑level complaints.
Kevin Masters, deputy director of Austin Police Oversight, said APO signed a two‑year memorandum of understanding with the Dispute Resolution Center in November 2025 and that the DRC will serve as the consultant and primary mediator for the program. "We view mediation as a voluntary confidential process in which neutral mediators facilitate dialogue between a community member and a police officer to resolve concerns," Masters said.
The program is intended for ‘‘low‑level’’ allegations such as discourtesy or report‑writing errors, Masters said, and explicitly…
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