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Knox County IT reports firewall upgrade, surge in support tickets and planned infrastructure work
Summary
The county IT director told commissioners a recent firewall replacement generated nearly 470 support tickets, outlined server consolidation for the board of elections, and said battery backup systems installed in 2014 will likely be replaced next year to protect 911 and sheriff systems.
The county IT director (speaker 4) told the Board of Commissioners that a recent firewall replacement produced a large increase in service tickets and improved network segmentation between departments.
"We had almost, 470 tickets last month, which is, a kind of insane explosion compared to last month," the IT director said, explaining the spike occurred during the week the firewall was replaced and…
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