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Police advisory update: phone-tree routing in place; resident asked about body-worn camera policy
Summary
The Police Advisory Committee reported progress on a phone-tree/records routing system that directs non-emergency voicemails to the records clerk (weekend responses typically within 48 hours); a resident requested information on body-worn camera policy and hiring qualifications, which committee members directed to civil service and council avenues.
Dennis Brogan, representing advisory committees, summarized the Police Advisory Committee’s March 25 meeting: the borough is implementing a phone-tree that encourages callers with emergencies to call 911 while routing non-emergency voicemails to the records clerk, who will typically ensure weekend messages receive a response within 48 hours. The committee said the phone-tree should simplify administrative handling of citizen contacts.
Brogan also relayed that a resident raised several complaints at the PAC meeting, including requests for information on any body-worn camera policy and questions about hiring qualifications; PAC members suggested the resident pursue civil-service channels or contact specific council members for those matters. Committee members asked for clearer direction from council on the committee’s roles and said the PAC’s new charter (passed in February) lists multiple areas where the committee may engage.
Staff said they shared a phone-tree memo with relevant staff and confirmed the routing is active. The committee encouraged staff to notify advisory committees when complaints about staff or services are raised so committees can respond or follow up as appropriate.
