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After public complaints, Vero Beach council directs staff to change towing and parking payment procedures
Summary
Following public complaints about large towing and lien-release fees and situations where vehicles were towed the same day, the city manager and police staff said they will change procedures to allow more time before towing, require proof of any lien before charging a release fee, and add credit-card/online payment options; council asked for a status update at the next meeting.
Council members raised concerns about cases in which residents and business owners were required to pay hundreds of dollars to retrieve towed vehicles, and about the inability to pay by credit card at the time of release. A council member cited a case with a total due of $578.68 after multiple unpaid parking tickets and booting, and called the…
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