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Board questions ‘Abnormal’ email security after legitimate messages bounced
Summary
The board heard from CIO Colbert about an AI‑driven security tool (Abnormal) that flags atypical emails to block spear‑phishing. Members raised concerns that legitimate partner emails and community messages were bounced after Microsoft tightening; staff said they will review blocked messages and improve customer‑service follow‑up.
Board member Pearson asked for a plain‑English description of the district’s new Abnormal email security product and expressed concern about legitimate emails being bounced to outside partners and community contacts.
CIO Colbert explained that Abnormal models the district’s normal email behavior and flags messages that deviate from those patterns, which…
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