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Norwich Public Utilities outlines investments, grants and customer assistance as pressures rise
Summary
Norwich Public Utilities told councilors it is pursuing major capital projects funded by outside grants — including nearly $20 million for wastewater and $20 million in PHMSA gas grants — while maintaining community assistance and planning for scalable EV readiness.
Norwich Public Utilities (NPU) presented its budget and strategic priorities at the council’s departmental hearing, highlighting reliability, grant‑funded capital projects and programs that return revenue to the city.
General Manager (S9) said NPU serves about 25,000 customers and 50,000 meters and emphasized the utility’s priorities: reliability, customer service and competitive rates. He told the council that NPU keeps 10% of gross revenues as a payment to the city — a comparatively high return — and that the utility is making major capital investments to avoid higher costs later.
S9 described several grant and loan results:…
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