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Llano City workshop outlines multi-year work plan emphasizing communication, CIP and permitting efficiency
Summary
Staff presented a draft multi-year work plan that prioritizes planning/CIP, public communications and engagement, capacity-building for committees and permitting, and governance updates; staff will draft goal statements and schedule site visits after the new year.
Staff at a Llano City workshop presented a draft work plan and asked council members for priorities and edits ahead of a formal plan. The staff member leading the discussion said the plan would group tasks under planning; public communication and engagement; capacity building; customer service and efficiency; financial goals; and governance.
The staff member said the city should "review all of our ordinances" for consistency with enforcement and posted policy, citing the cemetery as an example where practice and ordinance may diverge. The presentation proposed developing a five-year capital improvement program in-house, incorporating citizen input and committee review to program capital purchases, technology and fleet forecasting rather than reacting to emergencies.
On communications, staff described tools the city could use to push information to residents, including CivicPlus Notify Me text alerts and targeted bill messages or QR-code signups on utility bills; one participant noted the cost for a utility-bill insert was about $300. The staff member said the city should improve website usability and add a frequently asked questions section so residents searching for permits and policies can find them more easily.
A resident who streams meetings urged the city to adopt permanent streaming capability, saying the archived streams draw viewers: "I hit 2,000 views on the streams," the resident said, and recommended a camera setup so residents who cannot attend in person can access meetings.
The workshop also focused on capacity building: clarifying advisory-board roles (for example, the airport advisory board and a proposed construction board of adjustment and appeal), training volunteers about scope and referral paths, and exploring a one-stop consultation service for business and project inquiries so applicants can meet department representatives together. Staff proposed documenting all public requests and their resolutions so the city can explain why a request could not be fulfilled or what steps are required to move forward.
Council and staff discussed property-maintenance priorities, including a proposed windshield inventory to score housing conditions and identify candidates for abatement or demolition if structural damage exceeds local thresholds. Staff noted abatement carries budget implications and that some recovery may be possible through liens, depending on market conditions.
There were also suggestions to revive community cleanups and stand-down days to address city-yard conditions and to inventory underused city-owned properties for leasing or sale. The meeting concluded with staff saying they would draft goal statements for each priority area and plan site visits in the new year.
No formal motions or votes were recorded during the workshop; staff described the session as a planning discussion that will inform later proposals to council.
