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Director’s report: billing system cutover, Petersen Reservoir winter operations and Chimney Hollow analysis
Summary
Staff reported a mostly successful cutover to a new SpryPoint billing/CIS system with short-lived payment processor issues, announced winter use of Petersen Reservoir while Chambers is under maintenance, and updated the board on Northern Water’s analysis of naturally occurring uranium at Chimney Hollow and potential ion-exchange treatment options.
At the Nov. 19 meeting, the water and sewer director updated the board on several operational matters: the recent cutover from the previous Community Plus billing system to a SpryPoint customer information system, joint reservoir operations this winter, and ongoing analysis for Chimney Hollow reservoir construction.
Billing system cutover: Staff reported the SpryPoint implementation went live over the weekend with a small set of issues (initial third-party credit-card payment processing problems and email-import errors) that were resolved…
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