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Resident urges review of Senior Center membership policies; other resident praises staff
Summary
A resident asked the board to review Senior Center membership rules and customer service after recounting confusing renewal interactions and concerns about disrespect toward an elderly parent; another resident praised the Senior Center’s programming and volunteers.
During the public comment period on Feb. 24, resident Kurt Huffman (3977 Mallard Street) asked the Highlands Ranch board to review Senior Center membership policies and customer service after reporting repeated confusing interactions while attempting to renew a membership and add a family member. Huffman said staff described the issue as a ‘‘household’’ eligibility matter he disputed and that he found no clear written policy on membership definitions or fees; he also alleged staff interactions were disrespectful to his elderly mother and asked the board to ensure clarity, fairness and consistent application of rules.
Laura Eicher (2105 Ashwood Place) followed with supportive remarks, saying her experiences at the Senior Center have been consistently positive, that volunteers and programming are welcoming, and that the center has had a measurable positive impact on attendees. Eicher described negative feedback as rare and urged continued high-quality programming.
The public comment item concluded without immediate board action; staff were informed and the board acknowledged the comments.
