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Antioch unveils SeeClickFix fixes: SLAs, integrations and a live dashboard to speed resident request responses
Summary
City staff presented an operational assessment of the SeeClickFix citizen‑reporting platform and outlined fixes: department ownership of requests, SLAs, integrations with public‑works work orders and a public dashboard and FAQ to reduce requests falling through the cracks.
Brandon Peters, the city’s GIS coordinator, told the Antioch City Council on April 14 that a recent operational assessment found wide gaps in processing times for SeeClickFix requests and a backlog of open items dating back several years. "One of the first things that stood out to us was a large gap in our processing times," Peters said, and staff recommended service‑level agreements, department request ownership and direct integrations with the city’s Trimble Unity work‑order system.
Peters described three primary failures the assessment found: inconsistent…
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