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Library commission: Danville to be added to self-service Sunday pilot after strong patron survey results
Summary
Nicole Gemmer told council that Contra Costa County Library's 2025 patron survey showed strong Danville satisfaction (86.5% very satisfied with service; net promoter score 80) and confirmed that Danville is among 10 branches slated to add self-service Sunday hours in fiscal 2026-27.
Nicole Gemmer, the Town of Danville's representative to the Contra Costa County Library Commission, reported to the council on Jan. 13 that the county conducted a 2025 patron survey with 11,138 cardholder responses and 509 nonuser responses. Danville accounted for 576 cardholder responses, the third-most among branch areas.
Gemmer said Danville respondents cited borrowing print materials (67%), ebooks (39%) and audiobooks (27%) as primary uses. She noted that…
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