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Capital Metro CEO highlights customer‑experience hub and upcoming fare changes
Summary
President and CEO Dottie Watkins reviewed frontline‑employee recognition events, a new customer‑experience hub that publishes KPIs and action plans, and warned riders that paper passes will be phased out this summer as tap‑to‑pay rollouts continue.
President and CEO Dottie Watkins summarized recent outreach and agency work, beginning with quarterly frontline‑employee graduation ceremonies recognizing new operators, mechanics and public‑safety ambassadors.
Watkins highlighted the customer‑experience hub launched to share key performance indicators and explain actions staff are taking to…
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