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Capital Metro details public‑safety ambassador program and security‑technology expansion
Summary
The agency reported averages for ambassador activity (transit‑center and bus‑stop checks, customer and employee contacts) and outlined plans to expand facility and vehicle video systems, add 67 rail‑crossing cameras and improve access control and maintenance.
Senior Director Daryl Jamail told the board the Public Safety Ambassador Program — launched in 2021 — now operates three shifts with supervision and a manager and works alongside the transit police and community intervention specialists.
Jamail reported monthly averages for the past year: about 580 transit‑center security checks and 400 bus‑stop security checks per month; roughly 2,700 customer contacts per month during proactive sweeps; more than 150 employee‑initiated calls for public‑safety response per month; and about 15…
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