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Utility board renews customer payment portal contract for $62,400
Albany Utility Board · March 12, 2026
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Summary
The Albany Utility Board approved a $62,400 annual renewal with Milestone for its customer payment portal and IVR service, with staff saying the contract has been consistent with prior years and supports online bill viewing and payments.
The Albany Utility Board on March 12 approved a one-year renewal with Milestone for the utility’s customer payment portal and interactive voice response system, accepting a contract for $62,400.
“This is our standard annual renewal for our utility billing customer…
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