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Library staff detail collections process and pause notifications to vendor Unique Management
Summary
Library staff explained the overdue/lost-items process, fees and vendor role; the library has paused Unique Management notifications while consulting the City Attorney’s Office. Trustees asked how fees and holds affect borrowing and electronic access.
Library staff presented the library’s overdue and lost-items collections process and announced the city has paused notifications to the outside vendor Unique Management while staff and the City Attorney’s Office review options.
Deputy Library Director Katie Nye and Senior Librarian Katie Duperi walked trustees through the steps: most items check out for three weeks and may be renewed up to three times if there are no holds (a total renewal window of up to 84 days). If an item is not returned after the final renewal, patrons receive an overdue notice; 28 days after the final due date a second overdue notice is mailed, the item is marked “lost” in the system and a bill is attached for the library’s purchase cost plus a $6 processing fee. If the account remains unpaid…
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