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Waste Management tells Lebanon council safety, staffing drove missed pickups; offers driver photos and refunds
Summary
Waste Management representative acknowledged missed pickups during recent snow events, attributed delays to safety decisions and multi-town scheduling, and proposed improved communication steps including driver photos of unserviceable streets and refunds for missed service.
Todd Hinterleiter, a representative of Waste Management, told the Lebanon City Council that driver safety, staffing across multiple service towns and difficulty locating underground utilities contributed to missed trash pickups during recent weather-driven service disruptions.
"If you're being if your service is being pushed out a week, even 2 weeks,…
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