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Syracuse City to centralize constituent services under CARE initiative
Summary
City staff described CARE (Constituent Assistant Resource Employees), a plan to co-locate and cross-train frontline constituent-service staff to improve referrals and coordination; a July 1 kickoff and a six-month review were cited, with a communications director vacancy noted.
Stephanie Pasquale, the city’s chief strategy officer, outlined a new program called CARE (Constituent Assistant Resource Employees) that will geographically co-locate existing, frontline constituent-service staff to improve coordination and referral outcomes, Pasquale said.
The initiative will not change job titles or responsibilities, Pasquale said, but will bring together employees who now work in different departments — including constituent services staff, the immigration affairs coordinator, and housing and codes staff — to "share information, sharing strategies, techniques, sharing brains" and provide more comprehensive referrals.
City…
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