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Residents tell council of steep, inconsistent utility bills; Huntsville Utilities CEO to brief council March 26
Summary
Several residents described large or unexplained utility charges and billing problems during public comment; staff directed complainants to meet with utility staff and scheduled a public briefing with Huntsville Utilities CEO Wes Kelly for March 26.
Multiple residents used the council’s public‑comment period on March 12 to describe problems with Huntsville Utilities billing and related customer‑service issues.
Apartment manager Karen Hakansson said tenants had seen utility charges spike — describing a situation where automatic drafting produced a bill that registered in the thousands and late fees were then applied despite automatic payment.…
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