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Ben Franklin Transit outlines service growth, ADA stop upgrades and West Richland ridership
Summary
Ben Franklin Transit told the West Richland City Council it has regained and exceeded pre‑COVID ridership, highlighted service changes for Route 10 and Route 20 that affect West Richland, and described ongoing ADA-compliant bus‑stop upgrades and facility projects.
Ben Franklin Transit officials gave the West Richland City Council an overview of regional ridership trends and local service changes Tuesday, emphasizing investments to increase access and make routes more reliable.
The presenter said BFT has recovered from a COVID-era drop to about 2,000 boardings per day and now provides roughly 10,000–12,000 fixed‑route boardings daily across the Tri‑Cities, with about 44,000–45,000 boardings a year originating in West Richland. Agency staff attributed recent gains to route adjustments and programs such as youth-ride-free, college pass agreements and more frequent service on selected lines.
For West Richland specifically, BFT described two routes: Route 20 (direct service into Richland…
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