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Legislators press Luma CEO on reliability metrics, past contractor controversies and customer‑complaint processes
Summary
During the same hearing, lawmakers pressed Luma's new president about SAIDI/SAIFI reliability metrics, legacy procurement and allegations tied to prior contractors; Luma agreed to submit documentation and numbers within five days and described steps to improve complaint tracking.
Committee members used the Q&A portion of the April 16 hearing to press Luma leadership on service reliability, historical procurement, complaint handling and allegations connected to prior contractors.
Metrics and data verifiability: Several representatives asked why SAIDI and SAIFI figures appear higher in recent data than historical reports. Yanis Quiñones Mercado told the committee that historical metrics from the Autoridad de Energía Eléctrica could not be verified and presented Luma's interim metric (a third‑quarter average through March 31) of approximately 1,259–1,259 minutes for SAIDI in the period referenced, and she said Luma has invested in sectionalizing equipment intended to reduce restoration times in targeted areas. Committee members asked for the underlying data; Luma…
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