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Commission auditor reports on lobbyists, WastePro customer complaints and presents FY2026 audit plan
Summary
The commission auditor briefed the commission on audits of the city’s lobbyist contracts and its WastePro solid‑waste vendor, and proposed the FY2026 internal audit plan. Auditors recommended stronger reporting from lobbyist vendors and remediation of WastePro TrackEasy reporting gaps.
At the Oct. 15 meeting the commission auditor presented two completed reports and a proposed FY2026 audit plan.
Jane Amos, senior manager with the commission auditor’s office, summarized a lobbyist‑contract review that described three retained lobbying firms, their contractual terms and qualitative outcomes. The report recommended that each lobbyist explicitly map activities to the city’s long‑term strategic plan and that the mapping be incorporated into contract review and renewal criteria.
On the WastePro contract auditors reported 181 complaints in the TrackEasy system for July 2024–June 2025. The TrackEasy file showed roughly 41% of those complaints as not resolved within the contract’s 24‑hour standard, but auditors found WastePro often resolved issues in practice and delayed updating the TrackEasy entries. "We could not validate the actual timeliness of the complaint resolution," Amos said, and recommended the city and vendor adopt a remediation plan and improved closure reporting so the city can effectively monitor vendor performance.
Auditors then presented a draft internal audit plan for fiscal 2026 with proposed hours by topic: procurement (250 hours), fleet management (200), permitting/process efficiency (300), utility billing accuracy (200), budget/funding management (100), remediation validation (8) and a 120‑hour special projects allocation. Commissioners asked how to amend the plan and how to scope additional requests (including deeper WastePro billing or billing reconciliation work); auditors said projects may be added during the year and they will follow up to scope commissioner requests.
The commission approved the audit plan and instructed auditors and staff to refine scopes for areas requested by commissioners and return with estimates for inclusion.
