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Council approves $2.35M case-management system for city hearings; vendor selection prompts Q&A
Summary
Council approved a $2,354,200 contract for a modern case-management system to replace a 2005 legacy platform. Officials said it was competitively bid, will preserve archived data and does not include AI capabilities.
Detroit City Council approved a $2,354,200 contract Tuesday to acquire a new case-management and docketing system for the Department of Administrative Hearings (DAH), which officials said will replace a legacy system created in 2005.
The purchasing presentation described the procurement as competitively bid: the administration said invitations were sent to more than 600 vendors, four entities responded, and the award went to Noble Child Inc., doing business as eNoble, which scored highest on evaluation criteria. Procurement staff said one Detroit firm responded but that eNoble ranked higher on product quality, capability and technical approach.
DAH leadership said the new platform will preserve all historical DAH data, include a public-facing portal for respondents and the public, and provide faster, more modern reporting and search functions. The director described the system as transformative for blight court dockets, administrative appeals and other DAH operations.
Council members asked detailed questions: how far back data would be migrated (the administration said legacy data dating to the 2005 system would be preserved), whether the city could use the system’s reporting for other departments (DAH said its functions are specialized but that reporting could be useful to council staff), whether a Detroit vendor was considered and where it fell short (procurement cited solution quality and approach), and whether the contract included artificial-intelligence features (administration said it did not; AI policy work is ongoing citywide).
Procurement and department staff said the platform will offer a public portal, improved search and reporting, and a modern interface to replace an older IBM reporting platform.
Quote: "E Noble was the highest ranked vendor. They met all the requirements that were set forth in the RFP criteria," — procurement representative.
Next steps: Council approved the contract and attached waivers as requested. Implementation and rollout details, including migration timelines and training, will be managed by DAH and OCP (Office of Contracting and Procurement).
