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Mountlake Terrace council presses Waste Management after reroute disrupted service
Summary
Waste Management apologized for a 2025 reroute that disrupted pickups, said recent data show a 30% reduction in reported missed collections, and proposed using truck cameras and a mobile app to replace paper coupons; council members pressed the company for better advance communication.
Mountlake Terrace — Waste Management told the City Council on March 19 that a 2025 reroute and operational reorganization caused service disruptions and communication failures but that recent months show improvement.
Kevin Kelly, public sector manager for Waste Management, apologized to residents: “I apologize. We should have done better,” and said the company’s year‑over‑year analysis for the most recent three months showed a roughly 30% reduction in reported missed pickups.
The company described the city’s contract (service began in 2022 and the contract runs through 2032 with two two‑year extension options), new compressed‑natural‑gas trucks, a $20,000 annual donation to the city, and a…
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