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Director’s report: call volume combined for Maywood and Broadview at 3,675; two new telecommunicators start
Summary
The secretary relayed Director Powell’s report that combined Maywood and Broadview call volume totaled 3,675; two new telecommunicators (Francisco Rojas and Madison Domino) began work Sept. 15 and were reported to be settling in. The director was absent due to a family emergency.
Director Powell did not attend the Sept. 17 meeting due to a family emergency; the secretary relayed her operational summary to the board.
"Based on what the information she gave me, we had combined Maywood and Broadview. There was 3,675 total calls of service," the secretary reported, and said two new telecommunicators — TCO Francisco Rojas and TCO Madison Domino — started Sept. 15 and are "going well thus far." The secretary also said Maywood is discussing another potential hire and that one advertised position would be full time.
Board members asked whether the center remains short staffed beyond those two new hires; the secretary said no. The transcript includes discussion of a possible part‑time return for Sandra Houston pending village approval, with staff noting uncertainty about final authorization.
The report did not specify budget lines for new hires or a breakdown of the 3,675 calls by type or priority. The board offered thanks to telecommunicators for their frontline work during response operations and moved on to other agenda items.
