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Antioch board weighs charging customers credit-card processing fees
Summary
Staff proposed a policy to pass credit-card processing costs to customers (example: 3% surcharge). Trustees asked staff to verify processor agreements and fee mechanics; no ordinance or final vote was taken.
The Village Board discussed a staff recommendation to begin passing credit-card processing fees to customers to offset an annual processing cost that staff estimated in the packet (examples cited roughly $45,000 in fees). Recreation staff explained current software (CivicRec/Forte) and payment-flow mechanics: processors charge a percentage that applies after a service fee is added, which can prevent 100% cost recovery but does reduce the village’s net expense.
Trustees debated a straightforward flat surcharge (3% suggested as an example) versus a more complex tiered calculation in the draft. Several trustees urged staff to confirm the village’s contract terms with CivicRec/Forte and the processor and to return with exact fee figures, examples of how the fee would appear to users, and options to continue a cash/fee-free alternative for those who prefer not to pay by card.
No formal action was taken; staff will return with refined calculations and contract language at a future meeting.
