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Medina County transit to add automated passenger communications, cellular push-to-talk and consider service changes for Amish area
Summary
Transit director told commissioners the agency will buy passenger-notification software and cellular push-to-talk equipment to improve communications, reduce no-shows and explore changing the South Circular route serving the Amish community to a demand-responsive model.
Medina County Transit Director Shannon Rein told the commissioners the transit agency has identified technology and service changes intended to cut no-shows, improve dispatch-driver communication and better match service to demand in rural areas.
Rein said the board will be asked to approve purchase of passenger communication software that can send automated voice, text or email reminders and allow customers to cancel when they receive the message. "For instance, if you have a doctor's…
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