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Madison Heights council approves three-year IT managed services contract with DewPoint
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Summary
The council approved a three-year managed IT services agreement to transition operations from Skynet Innovations to DewPoint beginning July 1, 2026, citing cost savings and cooperative procurement through the Michigan Municipal Services Authority.
Madison Heights City Council voted to approve a three-year managed IT services agreement with DewPoint at the April 27 meeting, moving the city’s managed services contract from Skynet Innovations to DewPoint effective at the start of the 2026‑27 fiscal year.
City staff said the transition uses a cooperative contract arranged through the Michigan Municipal Services Authority (MMSA), allows access to cybersecurity assessments and avoids a separate formal RFP. Staff reported that iTac reviewed the proposed agreement and recommended additions that DewPoint accepted; the city attorney reviewed and approved the contract language. The transition date presented to council was July 1, 2026, and the existing Skynet contract requires a 60‑day termination notification if it is not renewed.
Representatives from both vendors addressed the council. Ty Dolan, speaking for Skynet Innovations, thanked the city for a 12-year partnership and offered to support the transition process: "We are proud of the work we've done together... Regardless of the vote, our commitment does not end tonight." Matt Scott, representing DewPoint, described the company's municipal experience and said the firm focuses on managed services and cybersecurity for local governments.
Council members noted DewPoint’s reported NPS score and that the first‑year cost is below budget projections. After a motion and a voice vote, the council approved the three-year agreement.
City staff said the contract and transition plan include provisions for vendor cooperation to ensure continuity of services during the changeover.
