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988 dial access rolled out across state correctional facilities; staff report few emergency interventions
CRIS Committee · April 28, 2026
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Summary
State agencies said 988 became available from wall phones and tablets in correctional facilities by Dec. 2025; agencies reported protocols for imminent risk and that fewer than 1% of calls from facilities required emergency intervention so far.
Michelle Roberts told the committee that 988 access was rolled out across Department of Corrections facilities by the end of 2025 and that counselors handle calls from incarcerated individuals in the same ways as community callers. She said calls from correctional facilities are…
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