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State adds tertiary in‑state backup and reports 37% rise in 988 call volume
CRIS Committee · April 28, 2026
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Summary
DOH and HCA staff told the CRIS Committee that hubs are on track for July 1 hub implementation, a tertiary in‑state backup routing layer will be added to keep calls in‑state, and call volume rose about 37% from 2024 to 2025.
Katie Lindstrom of the Department of Health briefed the CRIS Committee that hub readiness work is on schedule for a July 1 implementation. She said readiness tools, contract orientations and required trainings are largely complete and that calls will be routed first to a primary provider, then to a backup and — starting July 1 — to a…
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