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City HR: turnover down sharply since FY22 but vacancies and time‑to‑fill remain high in key departments

Organizational Development Standing Committee of the Richmond City Council · March 2, 2026
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Summary

Robin Redmond, HR senior deputy director, told the committee turnover has declined more than 40% since FY22 and FY26 turnover is projected at 9.4%, but vacancies stood at roughly 12.3% with an average 130‑day time‑to‑fill; council members pressed HR on prioritization, finance vacancies and reliance on temporary/outsourced staffing.

Robin Redmond, the city’s HR senior deputy director, told the committee the city has made notable progress reducing turnover and vacancies but still faces operational risk in several departments.

Redmond said turnover has fallen more than 40% since fiscal year 2022 and that, based on eight months of data, FY26 turnover is projected at 9.4% — a multi‑year record low. Vacancies, she said, are declining and estimated at about 12.3% as of the report date, and the average time to fill open roles is 130 days; HR’s near‑term target is to reduce time to 120 days and then move incrementally closer to typical industry norms.

The report diagnosed key causes and actions: process and systems gaps that delay requisitions and recruitment, the need for…

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