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Denver outlines plan to embed clinicians in 911 and expand STAR co-responder programs
Summary
City officials briefed the Health and Safety Committee on steps to embed clinicians at Denver 911, transition some STAR clinicians into city employment, launch a STAR-specific dispatcher role and pursue an RFP for EMT/paramedic services; councilmembers pressed for oversight, timelines and sustainable funding.
Aaron Nattenzio, director of Roads to Recovery in the mayor's office introduced an operational update on Denver's clinical response system on April 22, joined by Andrew Dammer (director, Denver 911), Chris Richardson (director, crisis services) and Tristan Sanders (director, community behavioral health, DDPHE). They described a new call-response cascade designed to get "the right teams to the right people in a timely fashion," including embedded clinicians at 911, STAR van operations, and co-responder partnerships with Denver Police Department.
Why it matters: The city is piloting clinicians inside the 911 center to triage behavioral-health-related calls, route appropriate callers to 988 where possible, and resolve some calls by phone to reduce on-scene responses and delays. Staff said Caring for Denver granted funds to support clinician staffing…
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