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City presents Hagerty follow-up: emergency operations, Everbridge alerts and staffing improvements
Summary
The city’s emergency communications director updated council on implementing 74 recommendations from the Hagerty incident-response assessment, citing new admin regulation 1.9, WebEOC resource tracking, expanded Richmond Ready subscribers through Everbridge, and plans to bring an updated emergency operations plan to council in June.
Stephen Willoughby, director of the Department of Emergency Communications, Preparedness and Response, told the Public Safety Standing Committee that the city has implemented a range of operational changes stemming from the Hagerty incident-response assessment after January 2025’s water and winter-weather failures.
Willoughby said the city has formalized emergency operations procedures, clarified…
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