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Board workshop reviews draft complaint‑resolution form, asks for clearer timing language
Summary
Board members reviewed a policy committee draft of a complaint‑resolution policy and form, asking staff to clarify whether a 10‑day filing requirement is mandatory, how extensions are handled, and when the 15‑day supervisor response clock begins (staff said submissions are sent via Microsoft Forms and immediately notify supervisors).
The board reviewed a draft complaint‑resolution policy and an associated online form and asked staff to tighten language before the item returns as an action item. A policy committee member said the draft is meant to improve consistency and make instructions clearer for constituents.
Board members…
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