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Apex IT staff outline cautious AI posture, pilot uses and privacy safeguards
Summary
Tom McInnis of Apex’s IT security and innovations division told council that the town views AI as a tool to augment services—citing pilots in parking, traffic modeling, chatbots and pavement analysis—and asked council to prioritize use cases while protecting resident privacy and security.
Tom McInnis, who leads the town’s IT security and innovations division, told the council the town’s posture is to treat artificial intelligence as a tool that can improve efficiency but still requires human judgment and security safeguards.
McInnis explained the difference between predictive AI and generative AI and warned about risks such as hallucinations and bias: he recounted a recent example…
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