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HUB reports 453 customers as city utility expands fiber service
Summary
HUB told the Harriman City Council it now serves 453 internet customers, is testing phone service and has moved installation work in‑house; council members praised the utility’s rapid rollout and its role in local economic development.
HUB told the Harriman City Council on April 7 that it has 453 active internet customers and is rolling out expanded fiber service to dozens of neighborhoods across the city.
"We now have 453 active customers using our Internet service," Candace, a HUB representative, told council members, listing newly served areas and saying marketing campaigns are live. She said HUB has brought installation crews in‑house so city customers are served by employees rather than outside contractors and that phone service is in a pilot stage, with billing set to begin in summer.
Council members framed the expansion as infrastructure on par with water and electricity. The mayor thanked HUB staff and said the utility’s project — carried out without federal or state funding, according to council remarks — is changing the region’s connectivity.
Candace described operational details the council asked about: a phased rollout by neighborhood, a website sign‑up to check availability, and a plan to test phone service with a limited set of pilot customers before billing begins. She also said the utility partnered with an outside marketing firm for outreach and that moving to in‑house crews should improve customer service and follow‑up.
Council members applauded the pace of deployment and noted the project’s potential economic benefits. One councilman said the system’s performance will reduce the need to travel to off‑site offices and make remote work easier for residents.
The presentation did not include a council vote. Council members asked staff to continue briefings as HUB completes additional service zones and begins phone billing later in the year.
