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START proposes suspending airport shuttle, adding on-demand fare and raising seasonal pay to address driver shortfalls
Summary
START staff told joint boards that recruitment, housing and seasonal wages limit service expansion. They recommended suspending the underperforming airport shuttle, discontinuing a low-use village route, introducing a fare on the on-demand service and requesting wage increases to attract seasonal drivers; officials said federal grants fund 58% of START.
START Director (recorded in the packet as Director Toronto/Traum) told the joint boards that the transit agency is proposing a mix of operational and service changes in the FY27 budget to respond to chronic staffing and housing constraints.
The director said START receives about 58% of its funding from federal grants, roughly 24% from fares and contracts, and the remainder from local matches. For FY27 staff recommended adding one facilities FTE that would be 80% federally funded, holding East Jackson on-demand funding flat pending an RFP, and introducing a modest on-demand fare (budgeted at $120,000) that START staff say…
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