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Regional call centers push 'member select' and auto no-response to reduce ticket noise
Summary
Dig Alert and USA North presented ticket-continuity updates including a 'member select' feature that lets excavators limit follow-up notifications and an automated no-response reminder to encourage timely EPRs; presenters and board members discussed possible operational impacts and misuse of manual no-response reports.
Representatives from the Ticket Continuity Committee and regional notification centers told the California Underground Safety Board on April 13 that recent system changes aim to reduce unnecessary ticket noise while improving EPR compliance.
James Wingate of USA North described the member select concept: for follow-up actions (renewal, remark), an excavator can choose which utility operators receive the revision ticket so only relevant operators are sent secondary notifications. Wingate said the system will still default to notifying all…
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