Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Treasurer warns of GovPay glitches after duplicate refunds leave county and courts scrambling
Summary
Hays County Treasurer Daphne Tenorio told commissioners that GovPay errors since late October have caused duplicate refunds, unreconciled returns and at least tens of thousands in shortfalls for county offices; the court directed staff to pursue contract remedies and temporary alternatives.
Hays County Treasurer Daphne Tenorio told the Commissioners Court on Jan. 13 that problems with the GovPay credit‑card processor have produced duplicate refunds, failed settlements and unreconciled transactions affecting tax offices and justice courts across the county.
"October 28 is where the story begins with GovPay," Tenorio said, describing reports that refunds and settlements did not process and that a third‑party processor made unexplained refunds to random cardholders. She said the treasurer temporarily asked offices to stop using GovPay and later allowed limited reinstatement after initial fixes; December transactions remain…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
