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Sheriff says Motorola site walk and firewall access needed to fix county CAD problems
Summary
Daniels County sheriff and dispatch staff asked commissioners to authorize a letter naming county security‑group contacts so state staff can grant firewall access; Motorola project team will do a site walkthrough on Aug. 28 to plan console installation.
Daniels County’s sheriff’s office reported ongoing troubles connecting dispatch CAD systems with state services and asked the board to authorize a letter naming who should be on the state security group so technicians can grant access.
Sheriff (speaker 10) told commissioners Motorola’s project team will conduct a site walkthrough on Aug. 28 to plan console placement and implementation. Dispatch staff explained that while the county pays for state programs, a firewall/security‑group configuration is preventing full access: some traffic is not being received by the county’s CAD system, forcing staff to use workaround transfers that slow routine traffic‑stop processing.
"They need the IP source and destination… I will email it over to you," dispatch staff said, asking the commissioners to send a letter on county letterhead that lists who should be authorized for the state security group. Commissioners agreed that a written authorization would be prepared and signed so state technicians can add the appropriate county contacts and resolve the firewall/blocking issue. The sheriff emphasized the operational risk if access is not corrected, noting delays in officer processing and the county’s paid services being unusable without proper access.
Next steps: commissioners will prepare and sign a county letter naming security‑group designees; Motorola will conduct the site walk on Aug. 28 and county staff will follow up with state technicians to restore CAD connectivity and improve dispatch workflows.
