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IT director warns of revenue loss from city divestiture and outlines evergreen strategy

Grand Traverse County Board of Commissioners · May 28, 2025
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Summary

IT Director Cliff Dupuis said the city divestiture will reduce IT billing revenue and that the department projects an approximate net loss of about $65,000 (estimate subject to change). He described a four‑year evergreen replacement plan, cloud provisioning via Autopilot, and capital wish-list items for servers and Wi‑Fi.

Cliff Dupuis, the county IT director, told commissioners that an anticipated city divestiture will reduce intergovernmental billing revenue and that IT expects an initial net revenue shortfall on the order of tens of thousands of dollars. Dupuis said the projected net loss was roughly $64,000–$65,000 at the time of the presentation, while acknowledging a range of uncertainty depending on whether departments purchase equipment this year.

Dupuis reviewed the county’s evergreen equipment strategy, which staggers device replacement so staff receive new computers on a four‑year cycle and vendors provide support coverage for the first three years. He described Microsoft Autopilot provisioning that preloads county images and software at the factory to reduce local labor costs.

He also outlined IT budget pressures and a wish list that includes a new server farm (budget estimate cited at up to $1.1M–$1.3M) and a large Wi‑Fi upgrade (high‑end projection around $1.35M), while stressing those are planning estimates and vendor quotes remain pending. Telephony staff reported a projected reduction of roughly 100 phone lines as the city separates from the county phone system and expected some offset through reduced labor costs.

Commissioners asked for more detail on what contributes to the revenue loss line and whether it’s mainly lost contract billing from the city or other factors. Dupuis said billing is primarily for departmental services and that about 95% of the estimated loss comes from ceasing to bill city departments. He also said the county may retain some residual revenue depending on timing of the divestiture.

No capital appropriation was approved; IT was asked to provide more precise quotes and to clarify which items are essential short-term needs versus longer-term upgrades to inform the 2026 budget cycle.