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Student experience survey shows systemwide gains in belonging and campus responsiveness, presenter says
Summary
A systemwide student experience survey drew about 20,700 responses, and presenters told trustees five core indicators improved since 2021 — notably net promoter score and 'mattering and belonging' measures.
Chair Woodson introduced Dr. Lee Morales, who presented results from the fall 2025 student experience survey.
Morales said about 20,700 students responded—roughly one‑third of all UT students—representing the highest participation to date and broadly matching campus demographic patterns. He told trustees that across five core indicators tracked since fall 2021 all measures showed steady improvement even with the larger sample size.
Two headline shifts Morales called out: the net promoter score rose from 3.85 to 4.17 over five years, and the item on campuses "listening and responding to students" increased from 3.41 to 4.21. Morales also highlighted the "mattering and belonging" indicator, which moved from 3.52 to 4.26.
Open‑ended student comments, Morales said, tended to focus on growing pains associated with expanding campuses—pressure on scale, infrastructure and services—rather than dissatisfaction with the academic mission. He told trustees campuses are already planning or addressing many of these operational issues.
Trustees asked about response denominators and trends over time; Morales confirmed response rates had increased and that improvements were consistent across most campuses. A trustee requested combining faculty and student voice in future governance materials to correlate trends; Morales and others agreed this would be useful.
