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Guest at Danbury disability commission warns telemedicine app is inaccessible to people with vision loss
Summary
At an April 8 meeting, a guest identified as Isabelle told the Commission for Persons with Disabilities that a Nuance telemedicine app and some web pages lacked screen-reader support, leaving blind and low-vision residents unable to complete telehealth visits. Commissioners agreed to circulate ADA training slides and accessibility guidance.
At its April 8, 2025 meeting, the Commission for Persons with Disabilities in Danbury City heard from a guest, Isabelle, who described being unable to use a telemedicine app because key accessibility features were disabled.
"It's useless to people who can't see," Isabelle said of the app's layout and the fact that a page‑reading feature was not available. She told commissioners the link and instructions were dense and not readable by screen readers, and that Chrome's built-in “listen to…
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